Certainly! Here is a template for the Shipping Policy for Urban Goodz, reflecting the information and guidelines you provided:
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**Shipping Policy**
**Last Updated: August 27, 2024**
**1. Overview**
Welcome to Urban Goodz! This Shipping Policy outlines the terms and conditions related to the shipping and delivery of orders placed through our marketplace delivery app. Please review this policy to understand how we handle shipping, delivery, and related issues.
**2. Delivery Service**
2.1 **Scope of Delivery:** Urban Goodz provides delivery services for goods purchased through our marketplace. We are responsible for the delivery service and will ensure that your order is delivered to the address you specify. Each delivery will include a photograph taken by our delivery personnel as proof of delivery.
2.2 **Delivery Address:** It is your responsibility to provide accurate and complete delivery information. Urban Goodz is not responsible for delays or issues arising from incorrect or incomplete address details provided by you.
**3. Delivery Timeframes**
3.1 **Estimated Delivery Time:** Delivery timeframes are estimated based on factors such as vendor processing times and delivery routes. While we strive to meet these estimates, delivery times may vary. We do not guarantee specific delivery times.
3.2 **Delayed Deliveries:** In the event of a delay, we will notify you via the app or other communication channels. Delays may occur due to unforeseen circumstances, including but not limited to traffic, weather conditions, or vendor-related issues.
**4. Shipping Costs**
4.1 **Delivery Fees:** Delivery fees will be applied to your order based on the distance, order size, and any applicable service charges. The total delivery fee will be displayed at checkout.
4.2 **Fee Adjustments:** Any changes to the delivery fee due to order modifications or other factors will be communicated to you prior to delivery.
**5. Cancellation and Refunds**
5.1 **Order Cancellation:** You may cancel your order within [X] minutes of placing it, provided it has not yet been picked up by our delivery personnel. Orders canceled after this period may incur a cancellation fee.
5.2 **Refunds for Delivery Issues:** If there is an issue with the delivery, Urban Goodz will process refunds only to your Urban Goodz wallet within the platform. We do not issue refunds to external payment methods.
5.3 **Vendor Issues:** If there is an issue with the product itself, such as receiving the wrong item or a product quality issue, please contact the vendor directly. Urban Goodz is not responsible for resolving product-related disputes.
**6. Proof of Delivery**
6.1 **Photographic Evidence:** A photograph of the delivered goods at your doorstep will be taken by our delivery personnel as proof of delivery. This photograph will be available in your order history within the app.
**7. Contact Us**
For any questions or concerns regarding shipping, delivery, or this policy, please contact us at:
Urban Goodz
9801 Westheimer Rd
Houston, TX 77042
Email: support@urbangoodzdelivery.com
Phone: 713-459-6000
**8. Changes to Shipping Policy**
We may update this Shipping Policy from time to time. Any changes will be posted on our website and within the app. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
**9. Governing Law**
This Shipping Policy is governed by the laws of Houston, TX. Any disputes arising from shipping or the interpretation of this policy will be resolved in the courts of Houston, TX.
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**Disclaimer**: This template is intended for general guidance and should be reviewed by a legal professional to ensure it meets all regulatory requirements and is tailored to your specific business needs.
