**Refund Policy**

**Last Updated: [8-27-2024]**

**1. Overview**

At Urban Goodz, we are committed to ensuring a smooth delivery experience. Please read our Refund Policy carefully to understand your rights and responsibilities concerning refunds and delivery issues.

**2. Delivery Responsibilities**

2.1 **Scope of Responsibility:** Urban Goodz is responsible for the delivery service only. We ensure that your order is delivered to you and provide proof of delivery with a photograph of the delivered goods at your doorstep.

2.2 **Proof of Delivery:** Each delivery will include a photograph taken by our delivery personnel as proof of successful delivery. This photograph will be available in your order history within the app.

**3. Vendor Responsibility**

3.1 **Product Issues:** If there is an issue with the product you received (e.g., incorrect items, quality issues, etc.), please contact the vendor directly. The vendor is responsible for resolving any issues related to the products themselves.

3.2 **Resolution Process:** You should reach out to the vendor using the contact information provided on their profile or within the order details. Urban Goodz is not responsible for resolving product-related disputes.

**4. Delivery Issues and Refunds**

4.1 **Delivery Problems:** If you experience an issue with the delivery itself (e.g., late delivery, missing delivery, etc.), please report the issue through the app or contact our customer support team.

4.2 **Refund Process:** Urban Goodz will process refunds for delivery-related issues only. All refunds will be issued as credits to your Urban Goodz wallet within the platform. We do not offer cash refunds or refunds to external payment methods.

4.3 **Requesting a Refund:** To request a refund for delivery issues, you must submit a request through the app’s refund request feature or contact our customer support team within [X] hours of the delivery time. Provide details of the issue and any relevant information to support your claim.

4.4 **Refund Approval:** Once we review and approve your refund request, the amount will be credited to your Urban Goodz wallet. Please allow up to [X] business days for the refund to appear in your wallet.

**5. Changes to Refund Policy**

We may update this Refund Policy from time to time. Any changes will be posted on our website and within the app. Continued use of our services after any changes constitutes your acceptance of the updated policy.

**6. Contact Us**

For any questions or concerns regarding this Refund Policy or to report delivery issues, please contact us at:

Urban Goodz  
9801 Westheimer Rd. Houston,TX 77042
support@urbangoodzdelivery.com
713-459-6000

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