**Privacy Policy**
**Last Updated: August 27, 2024**
**1. Introduction**
Welcome to Urban Goodz! Your privacy is important to us. This Privacy Policy explains how Urban Goodz ("we," "us," "our") collects, uses, discloses, and safeguards your information when you use our marketplace delivery app ("App") and related services. By using our App, you agree to the terms outlined in this policy.
**2. Information We Collect**
2.1 **Personal Information:** When you create an account or use our App, we may collect personal information such as your name, email address, phone number, delivery address, and payment details.
2.2 **Order Information:** We collect details about your orders, including items purchased, order history, and delivery information.
2.3 **Usage Data:** We collect information about how you interact with our App, including device information, IP address, browser type, and usage patterns.
2.4 **Location Data:** With your consent, we may collect and use location data to facilitate deliveries and improve our services.
**3. How We Use Your Information**
3.1 **To Provide Services:** We use your information to process and deliver your orders, manage your account, and provide customer support.
3.2 **To Improve Our App:** We analyze usage data to enhance the functionality and performance of our App and to offer a better user experience.
3.3 **To Communicate:** We may use your contact information to send you updates about your orders, respond to your inquiries, and provide important notices related to our services.
3.4 **For Marketing:** With your consent, we may use your information to send you promotional materials and offers. You can opt out of receiving marketing communications at any time.
**4. How We Share Your Information**
4.1 **Vendors:** We may share your information with vendors to fulfill your orders and manage your transactions. Vendors are responsible for handling product-related issues and should be contacted directly for any product-related concerns.
4.2 **Service Providers:** We may share your information with third-party service providers who assist us in operating our App, processing payments, and delivering services. These providers are bound by confidentiality agreements and are not authorized to use your information for any other purposes.
4.3 **Legal Requirements:** We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.
4.4 **Business Transfers:** In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and how it affects your information.
**5. Data Security**
5.1 **Protection Measures:** We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5.2 **User Responsibility:** You are responsible for maintaining the confidentiality of your account credentials and for any activities conducted under your account. Notify us immediately if you suspect any unauthorized use of your account.
**6. Your Rights**
6.1 **Access and Correction:** You have the right to access and update your personal information through your account settings or by contacting us directly.
6.2 **Opt-Out:** You may opt out of receiving marketing communications by following the unsubscribe instructions provided in those communications.
6.3 **Data Deletion:** You may request the deletion of your account and personal information by contacting us. We will process such requests in accordance with applicable laws and regulations.
**7. Children's Privacy**
Our App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.
**8. Changes to Privacy Policy**
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and within the App. Your continued use of our services after any changes constitutes your acceptance of the revised policy.
**9. Contact Us**
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Urban Goodz
9801 Westheimer Rd
Houston, TX 77042
Email: support@urbangoodzdelivery.com
Phone: 713-459-6000
